Optimizing your AI chatbot responses
Chatbit’s AI chatbots are powerful tools for customer interaction automation, but they have their limits. Sometimes, they might “hallucinate,” or deviate from accurate responses. Here’s how to refine your chatbot’s performance.
Tailor the instructions prompt
Be specific about what the bot may answer and what it should do when it does not know. The default AI Chatbot template already includes the key rule:
Base factual answers only on the provided Sources. If they do not contain the answer, say you do not have that information. Suggest a support contact only when one is provided.
Add your own details on top: the support email or phone number to hand off to, topics that are off limits, and the tone you want. Learn more about the instructions prompt.
Ensure data source clarity
For quality responses, provide clear, readable text sources. Chatbit can’t process non-textual elements. If your website is not scraper-friendly, add the content as text or upload it as a PDF.
Click a source in your Training data to review its chunks. Delete navigation menus, cookie notices or boilerplate that were picked up, and fix anything that reads wrong.
Cover every page visitors ask about
The chatbot can only answer from pages you have added. Use the URL Mapper to list every page on your domain and add the ones that matter. Because each page’s address is stored with its source, the chatbot can link visitors to the exact page it used for an answer — a real link from your site, never a guessed one.
Use Revise Answer and Q&A sources
Review conversations in the Dashboard. Visitor ratings are shown next to the answers, so you can find the unhelpful ones quickly. Click “Revise Answer” on a weak reply, write the response you would have wanted, and save it. It is stored as a Q&A source and used like any other source when a similar question comes up again.
Switch to a stronger model
For more sophisticated answers, try GPT-5.6 Terra or GPT-5.6 Sol, or GPT-6 Astra on the Growth and Enterprise plans. Test the same questions before and after switching so you can see the difference.
Keep sources current
When a page changes, click the refresh icon next to that source to fetch it again. Remove outdated files and text so the chatbot is not working from conflicting versions.
By applying these methods, you can significantly enhance your chatbot’s response accuracy and user experience.
Next guide: AI chatbot in under 3 minutes